Planit Support Services

We continue developing and enhancing our software to give your company the ability to become more efficient and profitable. A new version of our software is usually released at least once a year. 

Software is a critical part of your everyday manufacturing, we understand this and we have implemented an easy, cost-effective way for you to remain current with the latest software and techniques.

We also have certified technical support teams that will assist you with any software problems that are not covered in our extensive training courses.

Below you will find a brief description of the support services we offer. For more information or to renew your support, please contact your Customer Service Representative at 800.280.6932

Alphacam

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Annual Software Update Plan (SUP) - Alphacam's Annual Software Update Plan provides you with all of the new releases and updates of Alphacam for a period of one year. When a new version or update is released, Alphacam will automatically be mailed to your shop. Your customer Service Representative will send you a reminder letter and courtesy quote for renewal at the end of your SUP plan so that you never have to worry when your Software Update Plan expires.

Technical Support (TS) - The Technical Support plan allows you to contact one of our certified technical support members directly for assistance. There is no limit to the number of times you can contact the tech team during your one-year subscription, however please note that this plan only covers technical assistance; clients may be directed to one of our training courses if they are in need of training instead of technical assistance. For your convenience, the tech team can be contacted via email, fax or telephone. Toward the end of your subscription expiration, your Customer Service Representative will send you a reminder letter and courtesy quote to renew your technical support plan.

Cabinet Vision

Cabinet Vision's support plan combines the Software Update Plan and Technical Support plan into one. It provides you with all the new releases and version updates and allows you access to our certified technical support team members for one year. For your convenience, the tech team can be contacted via email, fax, telephone or our eSupport website. All the support you need to succeed with Cabinet Vision is included in this package! Please note that while there is no limit to the number of times you can contact the tech team for assistance, clients may be directed to one of our training courses if they are in need of training rather than technical assistance.

Cabnetware

Cabnetware's support plan combines the Software Update Plan and Technical Support plan into one. It provides you with all the new releases and version updates and allows you access to our certified technical support team members for one year. For your convenience, the tech team can be contacted via email, fax, telephone or our eSupport website. All the support you need to succeed with Cabnetware is included in this package! Please note that while there is no limit to the number of times you can contact the tech team for assistance, clients may be directed to one of our training courses if they are in need of training rather than technical assistance.

 

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